All process equipment companies brag about their service and support groups. At Plasma-Therm LLC, we let our customers tell the story. As has become tradition in our service group, 2008 saw our company's customer service group being recognized as one of VLSI's top 10 Best Suppliers. This is the 9th time we've won this award in 9 years, so customer service is at the heart of our business.

At Plasma-Therm LLC, our customer service speaks for itself. We provide the service you require, customized to your particular situation. R&D customers are supported through our advanced applications lab, engineers, and process technologists. Production customers can count on responsive customer service engineers that are local, have the right parts, and know the details of your system to ensure high uptime and equipment utilization.

The creation and implementation of exemplary training programs allows our customers to enjoy significant cost savings, increased system reliability, and improve their personnel's expertise. We have created task oriented Performance Based Equipment Training (PBET) programs which combines knowledge and a hand-on learning environment based on the specific needs of the target group. These courses include:

• Operations (L1) (1 day)
• Preventative Maintenance (L2) (4 days)
• Advanced Maintenance (L3) (5 days)
• Process (Program designed to your specific needs)

Each course has been specially designed to build upon the preceeding course to maximize knowledge and skill retention. If specialized courses are required, they are prepared on an individual basis to ensure that all of your training goals are accomplished.

In addition to our current products, we support legacy systems from Oerlikon, Unaxis, Plasma-Therm, and Nextral. If you have an older system that needs a tune up to perform like new, we'll be there with the factory know how, OEM parts, and system upgrades to get even longer life from your existing equipment.

Our service engineers are on call round the clock and waiting to help you keep your systems running like new. Call or email us to find out how Plasma-Therm LLC's global customer support network can ensure your success with your Plasma-Therm LLC system.