Service & Support
Our products are relied on in many different applications
around the world. Therefore, we provide solutions, service and support which are tailored
to meet your processing needs and expectations. We offer a comprehensive maintenance
plan and spare parts matrix which is designed to keep your equipment effective and productive.
Our systems use the most reliable parts and technologies to provide the most reliable
performance. With the same intent, our Service and Support team is ready to accurately
assess and support your service and parts needs.
Such support includes:
Providing correct and accurate service in timely manner
Service, Repair, and Retrofits
Spare Parts Kits
Customer Focus Team
Plasma-Therm deployed a team concept to streamline communication and provide comprehensive
and accurate service and support to our customers. The cross-functional Customer Focus
Team combines the disciplines of project management, engineering product management,
technical support, and field service. This team concept ensures that customer needs are
identified and communicated quickly. Field service team members involved in need-identification
remain integrated in the process until a solution is implemented and qualified. Our Continuous
Improvement Program (CIP) is managed by dedicated project managers who ensure that the
focus of this program is our customer’s requests.
Plasma-Therm offers on-site service for troubleshooting, preventive maintenance and upgrade
installations. Our engineers are constantly updated with the latest service bulletins
to optimize their skills and knowledge to effectively support our systems. Our team members
are routinely trained with the latest products and configurations to provide a base of
expertise. We introduce a CIP regimen to your system’s application to enhance its
reliability and productivity through strong communication of recommended upgrades, PM
schedules and system optimizations.
Plasma-Therm provides training on all aspects of your tool, from system maintenance,
repairs and retrofits to system operation and calibration. Our trainers share their knowledge
and expertise to make your personnel efficient users of Plasma-Therm tools.
Training tools include:
Variable-level training courses for systems
Assembly and test videos
Component programming, calibration and troubleshooting
In the event a Plasma-Therm system is down, the clock is ticking and our goal is to get
your system back up and running in the timeliest manner possible. Our recommended spare
parts kits are designed to keep predetermined process consumables on hand for quick response
while managing an effective cost of ownership. Plasma-Therm has a global warehouse network
to minimize down time due to parts availability.
Other Online Support
OEM Data Sheets and Manuals
Material Safety Data Sheets
For technical support, please contact us.